Uzabase, Inc. (hereinafter “the Company”) hereby announces that it has established a policy on customer harassment as a step toward realizing its purpose: “Awaken a world of play in business, with our insights.”
The Company’s policy on customer harassment aims to create an environment where each member of the Uzabase Group can bring their individual capabilities, uniqueness, and talents into play, resulting in better service for our customers.
Purpose of Establishing the Policy
In 2021, the Company announced its purpose: “Awaken a world of play in business, with our insights.” Our aim is to achieve harmony between a sustainable society and fulfilling individual and business purposes.
To make this happen, we believe it is essential to create an environment in which each and every member of the Uzabase Group can demonstrate their abilities, uniqueness, and talents as an individual, while building a relationship of trust with our customers.
However, over the past three years Japanese companies have seen an increase in cases of so-called customer harassment, when customers exhibit abusive or derogatory behavior toward employees (based on survey results by the Ministry of Health, Labour and Welfare announced in February 2022). Regrettably, Uzabase Group members have also experienced communication that is nothing short of customer harassment.
Driven by a strong belief that such acts of poor integrity are barriers to achieving our purpose, we will take appropriate measures against customer harassment at a corporate level in a firm and resolute manner, and communicate our stance to all stakeholders.
We aim to create a world where each member can work with satisfaction based on a relationship of trust with customers, which in turn drives continuous improvement of our services and contributes to our customers’ business development and advancement of society overall.
It is to this end that we have established the Uzabase Group Policy on Customer Harassment (hereinafter “the Policy”).
The Company shall also commit to observing the Policy—a prerequisite to building relationships of trust with all our stakeholders.
The Uzabase Group Policy on Customer Harassment (Full Text)
Please see below for the full text of the Policy.
uzabase.com/en/customer-harassment/
Contacts
Uzabase, Inc. (Corporate PR)
uzabase.com/jp/contact/
